Terms of Use

1. Who we are and how you can contact us

The Cloudsnap platform, the Website and all Services provided are operated by SYAREX TECHNOLOGIES E.E., whose registered office is in Thessaloniki, at 83 Vasilissis Olgas Avenue, 546 42, and which is registered with the General Commercial Registry (GEMI) under number 184871106000 and with Tax Identification Number 802898595.

Any written notice may be sent to our registered office at the address stated above or by email to our contact address: contact@cloudsnap.gr.

2. Definitions

For the purposes of these Terms of Use, the following terms, when written with an initial capital letter, have the meanings assigned to them below:

“Application” or “Cloudsnap”: the Cloudsnap digital application through which we provide the core features for creating and managing Events, inviting Guests, and uploading, storing, organising, viewing and managing Content, as well as any other feature incorporated into it.

“Website”: Cloudsnap's official website, available at [www.cloudsnap.gr], together with its individual webpages and subdomains.

“Platform”: the Application, the Website and the related technical infrastructure through which the Services are provided.

“Services”: the features and services that we provide through the Platform.

“User”: any person who accesses or uses the Platform or any of the Services, including Organisers, Guests and Customers, as applicable.

“Consumer”: any person who uses or acquires the Services for purposes outside that person's trade, business, craft or profession.

“Account”: the personal account created or activated for the User to access the Services and linked to the User's declared and verified email address or another supported means of identification.

“Event”: the distinct digital space created by the Organiser through the Platform for the collection, organisation, storage and shared viewing of photographs, videos or other supported Content relating to a specific event, activity or occasion.

“Organiser”: the User who creates or manages an Event through the Platform and determines the available settings for access, participation, uploading and viewing of the relevant Content.

“Guest”: any User or other person who accesses an Event following an invitation from the Organiser or through an Invitation Link, QR Code or another supported access method and who may, depending on the Event settings, view or upload Content.

“Event Album”: the digital space created within a specific Event through which authorised Users may, depending on the available features and the Organiser's settings, upload, store, organise, view or download Content.

“Content”: any photograph, video, image, text, caption, comment, file, information, metadata or other material uploaded, stored, transmitted, shared or made available through the Platform.

“User Content”: any Content uploaded, submitted, stored, shared or otherwise made available through the Platform by an Organiser, Guest or other User.

“Plan”: any free or paid package of Services offered through the Platform.

“Pricing Page”: the section of the Platform presenting the features, limits and charges of the available Plans.

“Invitation Link”: the unique or other supported link through which access to a specific Event is provided.

“Terms” or “Terms of Use”: these terms, as amended from time to time, including any schedules or special terms expressly incorporated into them.

3. Acceptance and Binding Effect of the Terms of Use

Before creating an Account or using the Platform, each User must carefully read these Terms of Use, the Privacy Policy and the Cookies Policy, which are available through the Platform.

By accessing the Website, creating an Account or using any of the Services, the User confirms that they have read and understood these Terms of Use and accept them fully and unconditionally.

If the User does not agree with any of these Terms of Use, the User must not create an Account or access the Platform and must refrain from using the Services.

4. Amendment of the Terms of Use

We reserve the right to amend, revise or update these Terms of Use, in particular to comply with changes in applicable law or the regulatory framework, adapt to technical, operational or commercial developments, incorporate new features or Services, enhance the security of the Platform or clarify existing provisions.

If a material amendment is made to these Terms, we will inform you in good time before it takes effect, either through the email address associated with your Account, by means of a prominent notice on the Platform or by another appropriate method, depending on the nature of the change and the contact details available to us.

Your continued use of the Platform or the Services after the amended Terms of Use take effect constitutes your acceptance of them. A User who does not agree with the amendments must stop using the Services and may request the deletion of their Account.

5. What Cloudsnap is

We are a digital platform for creating and managing event albums. We enable Users who create an Account and act as Organisers to create and manage Events, invite other Users – Guests – through an Invitation Link, email, QR Code or another supported access method, and determine the settings governing access to the Event, Guest participation, and the uploading, viewing, downloading and management of photographs and/or videos.

Depending on the settings selected by the Organiser, Guests may access the Event and upload, view or download photographs and/or videos through the corresponding Event Album, in accordance with these Terms of Use.

6. Account Creation, Login and Deletion

6.1 Your Account is created and you log in to the Platform without a password, using the email address that you provide and a six-digit One-Time Password (OTP), which is sent to that address and remains valid for ten (10) minutes. Login may also be completed through supported third-party identity providers, in which case a one-time password is not required.

You are responsible for maintaining the security and confidentiality of access to the email address that you use to log in to the Platform. You are responsible for the actions that you perform or authorise through your Account.

Each User may maintain only one (1) Account on the Platform.

To create and independently use an Account on the Platform, you must have reached the minimum age prescribed for this purpose by the law of your place of residence. If you have not reached the required age, you may not independently create or use an Account on the Platform.

6.2 You are responsible for maintaining the security and confidentiality of access to your email address and may not disclose or provide any third party with the one-time password or any other information that enables access to your Account.

If you breach the above obligations, we are not liable for unauthorised access to your Account or for actions taken through it, unless the unauthorised access results from an act or omission for which we are responsible.

If you have reason to believe that access to your email address or Account has been compromised, used without your permission or otherwise become known to an unauthorised third party, you must notify us immediately using the contact details stated in these Terms.

6.3 You may request the deletion of your Account at any time through the Platform settings.

To complete the process, you must expressly confirm that permanent deletion is irreversible. Once the request has been submitted, a thirty (30)-day waiting period applies, during which you may withdraw it.

Following permanent deletion, the data and information associated with your Account are deleted or anonymised in accordance with the Privacy Policy and applicable law. Your email address may be retained only in the form of a non-reversible cryptographic hash, solely to prevent abusive re-registration.

6.4 We may suspend, restrict or delete your Account if you breach these Terms or applicable law, or if your use of the Platform poses a risk to its security or proper operation or to third-party rights.

The lawful suspension or deletion of an Account under these Terms does not automatically give rise to a right to compensation and does not limit the exercise of any other right available to us under law.

6.5 Where the User is a legal person, the Account is created and managed through a natural person acting as its authorised representative, who confirms that they have the requisite authority to act and accept these Terms on its behalf.

7. Plans

7.1 The Platform is made available through the Plans described on the Pricing Page.

All Plans allow an unlimited number of Guests. The individual limitations of each Plan may relate in particular to the available storage space, the number of Events, the Content retention period and the available features.

The features, limits and charges of each Plan are set out in detail on the Pricing Page and before the purchase is completed.

7.2 Before completing the purchase, you are clearly informed of the total price of the selected Plan, including the applicable VAT and any additional charge, the duration and frequency of the charge, and the available payment methods.

Payments are made using the payment methods available at the time of purchase. The specific Plan renewal terms are displayed before the transaction is completed.

7.3 Paid Plans are activated immediately following successful completion of the corresponding one-off payment and remain active for the period stated at the time of purchase. Upon activation of the Plan, we provide the Organiser with access to the features and usage limits corresponding to the selected Plan, including the creation and management of Events, the invitation of Guests by link, email or QR Code, and the ability to upload, store, view and share photographs and videos.

Paid Plans do not renew automatically, and no payment method is stored for future charges. Each renewal takes place solely following an active choice by the Organiser and completion of a new one-off payment.

Before the Plan expires, we send the Organiser relevant notifications and provide access to the “Renewal” page, which sets out the renewal offer in detail, including the selected Plan and any additional services or features. Following successful completion of the one-off payment, the retention period for the Event and the related Content is extended by one (1) year. If the Plan is renewed early, the new annual period is added to the remaining retention period, without any loss of the time outstanding.

If the Plan is not renewed by its expiry date, the Event and its Content are archived. A thirty (30)-day grace period then applies, during which relevant notifications are sent to the Organiser. If renewal is not completed within this period, the Event and its Content are permanently deleted.

The Organiser's decision not to renew the Plan, as well as non-use or limited use of the available features, does not give rise to any right to a refund or proportionate refund of amounts already paid for the Plan's current term.

7.4 If you are acting as a Consumer, you have the right to withdraw from the contract within fourteen (14) calendar days from its conclusion, without having to state the reason for your decision, unless one of the prescribed exceptions applies.

The right of withdrawal does not apply if the Services have been fully performed before the expiry of the above period, provided that their performance began with your prior express consent and you acknowledged that you would lose your right of withdrawal once the contract had been fully performed.

During the Plan purchase process, you will be informed accordingly and asked to expressly confirm that you wish the provision of the Services to begin immediately and that you acknowledge the loss of the right of withdrawal once the contract has been fully performed.

If you have requested the immediate commencement of the Services but, at the time you exercise your right of withdrawal, the contract has not been fully performed, you may withdraw within the above period. In that case, the amount corresponding to the value of the Services provided to you up to the time when you notified us of your decision to withdraw will be deducted from the price paid, and only any remaining balance will be refunded. In calculating this amount, account is taken of the duration and extent of actual use of the Services, including the use made of the Plan's features and available resources, in relation to the full scope of the agreed performance.

Without prejudice to any rights granted on a mandatory basis under applicable law, we reserve the right to reject refund requests where objective evidence indicates fraudulent, abusive or bad-faith conduct. Repeated refund requests may be taken into account when assessing a User's conduct, without affecting any statutory right the User may have.

8. User Roles: Organiser and Guest

8.1 As an Organiser, you create and manage your Event and Event Album. Through the available settings, you may select:

• a) whether Guests may participate freely or require your prior approval;
• b) whether Guests may invite other persons;
• c) the period during which photographs and/or videos may be uploaded; and
• d) whether the Event will remain private or be public and searchable.

8.2 As a Guest, you may participate in an Event, upload photographs and/or videos and view its shared album, in accordance with the settings selected by the Organiser and these Terms.

8.3 Events are private by default. This means that each Event page does not appear in search-engine results, but is accessible to anyone who has the relevant link and includes the title, description and contact details of the Organiser. The page may become public and searchable only if the Organiser expressly enables the relevant option.

8.4 For personal data relating to the creation and management of your Account, Platform login and security, charges and the provision of our own Services, we act as Controller.

For personal data included in the Content of an Event or processed for the creation and management of the Event Album, the Organiser acts as Controller and we act as Processor, in accordance with the Privacy Policy and the Data Processing Agreement, which forms an integral part of these Terms.

9. Content and Rights

9.1 We do not acquire ownership of the Content that you upload to the Platform. Rights in that Content remain with you, to the extent that they belong to you, or with the relevant lawful rightsholder. Other than the limited licence provided for in Section 9.2, we acquire no right to use or exploit the Content independently.

You are responsible for ensuring that you have the necessary rights and permissions to upload and share the Content.

9.2 By uploading Content, you grant us a royalty-free, non-exclusive and limited licence to store, reproduce and technically adapt it, including by compression, format conversion or the creation of previews, and to display it or make it available to the Organiser, Guests and other persons who obtain access in accordance with the Event settings.

The licence is granted solely to the extent necessary to operate and provide the Services and does not permit us to sell, use for advertising purposes or exploit your Content for purposes unrelated to the operation of the Platform.

The licence ends upon permanent deletion of the Content, subject to its possible temporary retention in backups or for as long as required by applicable law, in accordance with the Privacy Policy.

9.3 If the Content you upload depicts or includes personal data of third parties, you confirm that you have the right to share it and, where required by applicable law, that you have fulfilled your obligations to inform them and, where necessary, obtained their consent or other lawful authorisation for the specific use.

When you upload Content in which a minor is depicted or can be heard, you must exercise particular care, ensure that you have the right to share it and, where required by the nature, purpose or circumstances of the use, have the necessary permission, consent or other appropriate legal basis.

The permission of the person or persons exercising parental responsibility must be obtained before uploading, particularly where the Event is public.

You must not upload Content that could expose a minor to danger, harm, exploitation or unjustified disclosure of details of their private life.

Any person depicted in Content may submit a request for its removal in accordance with the procedure in Section 9.5. Requests concerning minors are reviewed as a priority.

9.4 As an Organiser, you decide which Guests may upload Content to your Event Album and may revoke that permission at any time, in accordance with the available settings and these Terms. Content may be deleted by the Organiser, the User who uploaded it, or by us in the course of managing the Platform.

9.5 If you believe that Content hosted on the Platform infringes your rights, such as your image rights, privacy, personal data protection or intellectual property rights, or is otherwise unlawful, you may, where the Content is a photograph included in an Event's shared folder, use the relevant reporting feature on the Platform. The report is notified to the Event Organiser so that it may be reviewed and appropriate action taken.

For matters concerning other Content or which cannot be submitted through the above feature, you may contact us at legal@cloudsnap.gr.

A report submitted by email should clearly identify the specific Content and its location on the Platform, explain the reasons for which its deletion is requested, and include sufficient contact details and a statement that it is submitted in good faith.

Reports addressed to us are reviewed without undue delay, diligently, objectively and proportionately. Depending on the circumstances, we may request additional information or permanently delete the Content.

Where required, we inform the reporting person and the affected User of our decision and the reasons on which it is based.

10. Prohibited Uses and Content

When using the Platform, you must comply with applicable law and these Terms.

You may not upload, share or make available any Content that:

• a) is unlawful, defamatory, offensive, threatening or harassing, or violates human dignity;
• b) promotes or incites hatred, violence, racism, discrimination or abuse of persons or groups;
• c) includes child sexual abuse or exploitation material, or exposes a minor to danger, harm or exploitation;
• d) includes private or intimate material concerning a third party that was obtained or is shared without that person's consent;
• e) infringes privacy, image rights, personal data protection, intellectual or industrial property rights, or any other third-party right;
• f) is misleading or fraudulent, or is used for unsolicited, bulk or abusive communications.

You may also not:

• a) obtain or attempt to obtain unauthorised access to another User's Account, Content, data or systems, or to those of the Platform;
• b) circumvent or breach security, identification or access-control measures;
• c) investigate, scan or test any vulnerabilities of the Platform without authorisation;
• d) introduce, transmit or distribute viruses, malware or other harmful code;
• e) interfere with, disrupt or place a disproportionate burden on the operation or technical infrastructure of the Platform;
• f) collect information, personal data or Content of other Users without a lawful basis or permission;
• g) use automated means to extract, collect or copy data or Content from the Platform without our prior written permission;
• h) use the Platform fraudulently, abusively or in any other manner incompatible with its purpose and operation.

If you breach the above provisions, we may, depending on the nature and seriousness of the breach, restrict access to or remove the relevant Content, or suspend or delete your Account, in accordance with Section 6.4 of these Terms.

11. Content Retention and Deletion

11.1 The Content of each Event is retained for the period provided for under your selected Plan.

11.2 Before the scheduled deletion of the Content, you, as Organiser, will receive a relevant notice at the email address associated with your Account, in accordance with the Privacy Policy.

11.3 After the scheduled deletion date, the Event Content is deleted from our active systems and is no longer available or recoverable through the Platform, subject to its possible temporary retention in isolated backups or for as long as required by applicable law, in accordance with the Privacy Policy.

11.4 If an Organiser deletes an Event using the relevant Platform feature, the Event immediately ceases to be available and access to its Content is restricted. This action constitutes a soft delete and does not result in the simultaneous permanent deletion of the related files and records from our systems. The data remain in a restricted-access state until their permanent erasure is completed in accordance with the applicable deletion process and subject to any statutory retention obligation.

12. Platform Availability and Limitation of Liability

We take measures to ensure the secure, reliable and proper operation of the Platform, including appropriate technical and organisational measures. However, we cannot guarantee that its operation will always be uninterrupted or error-free, as it may be affected by maintenance or upgrade work, technical failures, security issues, third-party services or circumstances beyond our reasonable control.

In the event of a technical issue, we will use reasonable efforts to restore the proper operation of the Platform without undue delay.

We do not warrant that all Platform features will meet every specific or personalised requirement you may have beyond the features and capabilities described in these Terms, on the Platform and on the Pricing Page.

12.2 As Organiser, you are solely responsible for creating and managing your Event, selecting and applying the relevant settings, inviting and granting access to Guests, and ensuring the lawfulness of the collection, use and disclosure of the personal data and Content processed in connection with the Event.

You are also responsible for ensuring that you have the required permissions, approvals or other lawful grounds to create and manage the Event, invite Guests and share photographs, videos or other Content.

We do not select the persons you invite, determine the purpose of the Event, or pre-screen, approve or endorse the Content uploaded or shared by the Organiser and Guests.

We are not liable for acts or omissions of the Organiser or Guests, or for loss, claims or disputes arising from:

• a) the creation, organisation or management of an Event;
• b) the invitation, approval or access of Guests;
• c) the privacy, access or publicity settings selected by the Organiser;
• d) the uploading, sharing, approval, rejection or removal of Content by a User;
• e) any infringement by an Organiser or Guest of privacy, image rights, personal data protection, intellectual property rights or other third-party rights; or
• f) any unlawful, unauthorised use of the Platform by a User or use contrary to these Terms.

The above does not limit our obligations or liability for acts or omissions attributable to us or our obligation to review reports and take appropriate measures in accordance with these Terms and applicable law.

12.3 Protecting and securely retaining Content is a key priority for us. For this purpose, we implement appropriate technical and organisational measures, as well as procedures to prevent, detect, contain and respond to technical issues and security incidents.

To further safeguard your Content, particularly where it has special personal or professional value, we recommend that you keep your own copies of the photographs and videos that you upload and download the Content in good time before the prescribed retention period expires.

We are not liable for loss of Content resulting solely from your own act or omission, a problem with your device or connection, unauthorised access not caused by our act or omission, or your failure to download the Content in good time following the relevant notices provided for in these Terms.

12.4 We are not liable for indirect or consequential loss, or loss of profits, revenue, business or business opportunity, that is not a direct and reasonably foreseeable consequence of our act or omission.

We are not liable for any delay, interruption or inability to provide our Services caused by an event beyond our reasonable control, including, without limitation, a widespread outage of networks or third-party services, a cyberattack, a natural disaster, an act of a public authority or another force majeure event, provided that we have taken the reasonable measures required to mitigate its consequences.

12.5 Nothing in these Terms excludes or limits our liability in the event of fraud or gross negligence, or any other liability that cannot be excluded or limited under applicable law.

These Terms do not limit the rights available to you as a Consumer or your statutory rights where the digital Service is not supplied or does not conform to the contract.

13. Liability and Indemnity for User Acts

13.1 Each User is responsible for their acts and omissions when using the Platform, for the Content they upload or share, and for compliance with these Terms and applicable law.

As an Organiser, you are additionally responsible for creating and managing your Event, the access, privacy and publicity settings you select, inviting and managing Guests, and the Content you upload, approve or make available through the Event Album.

13.2 If a third party brings a claim or takes legal action against us as a result of your act or omission, you must indemnify us to the extent that the relevant claim arises directly from:

• a) a breach of these Terms or applicable law;
• b) Content that you uploaded, shared, approved or made available through the Platform;
• c) an infringement of privacy, image rights, personal data protection, intellectual or industrial property rights or another third-party right;
• d) the unauthorised collection, use or disclosure of personal data of Guests or other persons; or
• e) unlawful, abusive or unauthorised use of the Platform.

The indemnity obligation is limited to the actual and direct loss caused by an act or omission attributable to you and includes amounts that we were lawfully required to pay, as well as the reasonable and substantiated costs incurred in responding to the relevant claim.

13.3 We will inform you without undue delay of any third-party claim that may fall within this provision and will provide you with the necessary information concerning it.

You must provide reasonable assistance and cooperation in investigating and responding to the relevant claim.

13.4 You have no obligation to indemnify us for loss resulting from our own act or omission, from the breach of an obligation resting solely with us, or from circumstances for which you are not responsible.

This provision does not limit third-party rights or any liability that cannot be excluded or limited under applicable law.

14. Governing Law and Dispute Resolution

14.1 These Terms and any dispute or claim arising out of or relating to them, the Platform or the use of the Services are governed by Greek law.

If you are acting as a Consumer and are habitually resident in another Member State of the European Union, the choice of Greek law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence.

14.2 In the event of any dispute or issue concerning the Platform or the Services, you may contact us at legal@cloudsnap.gr so that we may attempt to resolve it amicably out of court.

14.3 If you are acting as a Consumer and the dispute is not resolved directly with us, you may refer the matter to the Greek Consumer Ombudsman or another competent alternative consumer dispute resolution body, in accordance with applicable law.

Recourse to an out-of-court dispute resolution process does not limit your right to bring proceedings before the competent courts.

14.4 The courts of Thessaloniki shall have exclusive jurisdiction over any dispute with a User who is not acting as a Consumer.

If you are acting as a Consumer, the jurisdiction of the courts is determined in accordance with the mandatory provisions of Greek and EU law. Nothing in these Terms limits your right to bring proceedings before a court having jurisdiction under applicable law.

15. Language

These Terms have been drafted in Greek and may also be made available in other languages for your convenience. We make every reasonable effort to ensure that each translation accurately and completely reflects the Greek text. In the event of any discrepancy or inconsistency, the Greek text shall prevail.