Withdrawal and Refund Policy

1. Scope

This Policy governs withdrawal from the purchase or manual renewal of a paid Plan through the Platform, as well as the circumstances in which refunds may be issued. It forms an integral part of the Terms of Use, and capitalised terms have the meanings given to them therein.

2. Right of withdrawal

If you are acting as a Consumer, you have the right to withdraw from the contract within fourteen (14) calendar days from the date on which it is concluded, without having to state the reason for your decision. The contract is concluded upon successful completion of payment.

During the purchase process, you will be asked to expressly confirm that you wish the provision of the Services to begin immediately. The Plan is activated immediately after successful payment.

The right of withdrawal does not apply if the Services have been fully performed before the expiry of the above period, provided that their performance began with your prior express consent and you acknowledged that you would lose your right of withdrawal once the contract had been fully performed.

3. Immediate commencement and proportionate value of the service

If you have requested the immediate commencement of the Services but, at the time you exercise your right of withdrawal, the contract has not been fully performed, you retain your right of withdrawal. In this case, the amount corresponding to the value of the Services provided to you up to the time when you informed us of your decision will be deducted from the price paid.

The calculation is based on the total agreed price and the value of the performance actually provided in relation to the full scope of the Plan. In particular, account is taken of the duration and extent of actual use, the volume of Content uploaded or stored, and the use made of the Plan's features, limits and available resources, in accordance with the criteria disclosed at the time of purchase.

You will be informed of the calculation and of any refundable balance. If the value of the Services already provided corresponds to the entire amount paid, no amount will be refundable.

Without prejudice to any rights granted on a mandatory basis under applicable law, we reserve the right to reject refund requests where objective evidence indicates fraudulent, abusive or bad-faith conduct. Repeated refund requests may be taken into account when assessing a User's conduct, without affecting any statutory right the User may have.

4. Exercising the right of withdrawal

You may exercise your right of withdrawal:

• by using the “Click here to withdraw” function, which is available in your Account during the withdrawal period; or
• by sending a clear statement of withdrawal to contact@cloudsnap.gr.

Your statement must include the information required to identify the Account and the transaction, such as your full name, the email address associated with the Account, the Plan and the date of purchase. We will send you electronic confirmation of receipt.

Deleting an Event or Account, ceasing to use the Services or not renewing the Plan does not, in itself, constitute a statement of withdrawal.

5. Method of refund

Any refundable balance will be paid without undue delay and, in any event, within fourteen (14) calendar days from the date on which you informed us of your decision to withdraw.

The refund will be made using the same means of payment as that used for the original transaction, unless expressly agreed otherwise, and without any additional charge imposed by us. The time it takes for the amount to appear in your account may depend on the payment service provider or financial institution.

When you exercise your right of withdrawal, the Plan and access to the corresponding paid features will end. The further management of the Account, Event and Content is governed by the Terms of Use and the Privacy Policy.

6. Other refund circumstances

After the withdrawal period has expired, non-use or limited use of the Services, deletion of an Event or Account, and non-renewal of the Plan do not give rise to any right to a refund or credit for any unused period.

The above does not limit your rights in the event of an incorrect or duplicate charge, lack of conformity of the Services, or any other circumstance in which a refund is required under applicable law. You may submit a related request by contacting contact@cloudsnap.gr.

7. Amendments to this Policy

We may amend, revise or update this Policy. The version in force from time to time will be published on the Platform, with a clear indication of its effective date.

If a material amendment is made, we will inform you in good time before it takes effect, either through the email address associated with your Account, by means of a prominent notice on the Platform, or by another appropriate method, depending on the nature of the amendment and the contact details available to us.

Your continued use of the Platform or the Services after the amended Policy takes effect constitutes your acceptance of it. If you do not agree with the amendments, you must stop using the Services and may request the deletion of your Account.

Amendments do not apply retrospectively and do not affect rights arising from purchases or renewals completed before they take effect, or any rights granted on a mandatory basis under applicable law.

Language of the Policy

This Policy has been drafted in Greek and may also be made available in other languages for your convenience. We make every reasonable effort to ensure that each translation accurately and completely reflects the Greek text. In the event of any discrepancy or inconsistency, the Greek text shall prevail.

8. Annex — Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the purchase or manual renewal of a paid Cloudsnap Plan. Use of this form is not mandatory — you may also exercise your right of withdrawal through the relevant function in your Account or by sending any other clear statement to contact@cloudsnap.gr.

TO: SYAREX TECHNOLOGIES E.E. — Registered office: 83 Vasilissis Olgas Avenue, 546 42 Thessaloniki | GEMI No.: 184871106000 | Tax Identification No.: 802898595 | Email for submission: contact@cloudsnap.gr

I hereby give notice that I withdraw from the contract for the provision of Services concluded upon the following purchase or manual renewal of a paid Cloudsnap Plan:

• Transaction type: ☐ Purchase ☐ Manual renewal
• Plan name: ____________________
• Purchase or renewal date: ____ / ____ / ________
• Transaction ID (if available): ____________________
• Full name: ____________________
• Email address associated with the Account: ____________________
• Postal address (optional): ____________________
• Date: ____ / ____ / ________
• Consumer's signature (only if this form is submitted on paper): ____________________

The exercise of the right of withdrawal and any refundable amount are governed by Cloudsnap's Withdrawal and Refund Policy.